Frequently Asked Questions
Everything you need to know about your LOULOU LOLLIPOP shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within North America. International shipping times vary by location but generally range from 10-21 business days.
What is your return policy for apparel and accessories?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that for safety reasons, some silicone teething products are final sale.
Are your materials safe for babies and children?
Absolutely. Safety is our top priority. All our products are made from high-quality, non-toxic materials such as food-grade silicone and sustainable fabrics like Tencel Lyocell and organic cotton.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery estimates are calculated at checkout based on your specific destination.
How should I care for my LOULOU LOLLIPOP garments?
To maintain the softness and quality of our signature fabrics, we recommend machine washing on a cold, gentle cycle and tumble drying on low or laying flat to dry.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay installments for flexible budgeting.